Terms of service

TERMS OF SALE & WEBSITE USE
Effective date: October 12, 2026

1. Seller and contact
This website is operated by ISOL HOME LLC, 8206 Louisiana Blvd NE, Ste A 10811, Albuquerque, NM 87113, United States. Contact: contact@isol-home.com; telephone: +33 7 60 86 73 32 (international charges may apply).

2. Products and launch status
ISOL HOME offers cushion covers, throws and storage baskets. Orders are not currently open. The sales provisions below apply when checkout is enabled. Product descriptions identify dimensions, materials and included items. Cushion covers do not include inserts unless expressly stated. Images labeled as illustrations are AI-generated artwork, not photographs of supplied products. They do not establish exact product appearance. Please ask us about any detail important to your purchase before ordering.

3. Prices and payment
Prices are in US dollars (USD). Applicable taxes and shipping charges are disclosed before an order is placed. Payment methods are those actually displayed at checkout. No recurring subscription is created by purchasing a product. Prices may change for future orders; changes do not alter accepted orders.

4. Orders
You must provide accurate contact and delivery information and be legally able to enter into the purchase. An order acknowledgment confirms receipt of your request. Acceptance occurs when we send a shipping confirmation. If an item is unavailable, a material listing error occurs or we cannot fulfill an order, we will contact you and refund any payment for the canceled order. We will not substitute a materially different product without your agreement.

5. Shipping
Delivery is limited to the 48 contiguous United States. Standard shipping is USD 6.90 and free for merchandise orders of USD 100 or more after discounts and before tax. Preparation takes 1–3 business days, with estimated transit of an additional 5–8 business days. Weekends and public holidays are excluded. If shipment is delayed beyond the stated timeframe, we will notify you, provide an updated estimate and offer cancellation with a prompt full refund. We will obtain any consent required to continue a delayed order.

6. Cancellations, returns and refunds
Contact us as soon as possible to request cancellation before shipment. If already shipped, follow the return process. Request a return within 30 days after delivery. Change-of-mind returns must be unused and in original packaging; customers pay return postage and original outbound shipping is not refunded. For damaged, defective or incorrect items, contact us so we can arrange a replacement or refund and cover return shipping. Refunds for eligible standard returns are issued to the original payment method within 10 business days after receipt and inspection. Any shorter legally required period applies. Your bank may need additional processing time. See the Shipping & Returns policy for the full process.

7. Website use and privacy
Do not use the site for fraud, unlawful activity, unauthorized access or interference with its operation. Personal information is handled as described in our Privacy Policy. Links to other websites are subject to those websites’ own terms.

8. Your rights and changes
Nothing in these terms excludes mandatory consumer rights or remedies. Updated terms apply prospectively; the terms in effect when your order is placed apply to that order. Contact us first if you need help resolving an issue.

9. Related policies
Shipping and returns: https://isol-home.com/pages/livraison-et-retours
Privacy: https://isol-home.com/policies/privacy-policy
Contact: https://isol-home.com/pages/contact